Return Policy

Return Policy

At Kur8ted, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item(s) within 14 days of the original purchase date for a full refund or exchange.  

Conditions for Returns

  • Items must be in new and unused condition, with all original tags and packaging intact.
  • Proof of purchase, such as your order confirmation or receipt, is required for all returns.  
  • Certain items may not be eligible for return, such as personalized or custom-made products, final sale items, and intimate apparel. This will be clearly stated at the time of purchase.

How to Initiate a Return

  1. Contact Us: Please email our customer service team at info@kur8tedny.com or by phone at [insert phone number] to initiate your return. Please provide your order number and the reason for your return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item(s).  
  3. Packaging and Shipping: Securely package the item(s) you are returning, including all original packaging and tags. Write the RAN on the outside of the package. You are responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure your return is received.  

Refunds and Exchanges

  • Refunds: Once your return is received and inspected, we will process your refund using your original payment method within 10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part.  
  • Exchanges: If you would like to exchange your item for a different size, color, or style, please indicate this when you contact our customer service team. Exchanges are subject to availability. If the desired exchange item is not available, we will process a refund instead.  

Damaged or Defective Items

If you receive a damaged or defective item, please get in touch with us immediately upon receipt. We will arrange a replacement or refund and cover the return shipping costs.  

Non-Returnable Items

Please be aware that the following items are not eligible for return unless they are damaged or defective upon arrival:

  • Personalized or custom-made products
  • Final sale items
  • Intimate apparel

Questions

If you have any questions about our return policy, please don't hesitate to contact our customer service team.

Kur8ted Contact Information:

  • Email: [insert email address]
  • Phone: [insert phone number]
  • Address: [insert physical address, if applicable]

This return policy is effective as of 4/1/25.